Contact Us
| World Headquarters | |
|---|---|
| Charleston, South Carolina | 65 Fairchild Street Charleston, SC 29492Phone: 1.800.443.9441, toll-free Phone: 001.843.216.6200, international Fax: 1.843.216.6100 |
| Products and Services | |
| Phone | 1.800.443.9441 |
| Fax | 1.843.216.6111 |
| Request information about Blackbaud’s Solutions. | Chat with us |
| Request information about Blackbaud’s Conference, bbcon® | conference@blackbaud.com |
| Contact Customer Service about Billing | 1.800.468.8996 option 4, sub-option 2 Billing FAQs |
| Customer Support | |
| Customer Support | Chat Now or Click here to view your existing cases on Case Central |
| Phone | Customer Support: 1.800.468.8996, option 1 (Phone Directory) |
| If you are an individual using JustGiving to raise funds, please go to help.justgiving.com/hc/en-us for consumer assistance. | |
| If you are a parent using Blackbaud Tuition Management, please call 888-868-8828 for assistance (Phone Directory). | |
| Check Status of Solutions | Blackbaud Status Page |
| Hours of Operation |
Our Support associates are available Monday through Friday 8:30 a.m. through 6:00 p.m. ET, excluding holidays |
| Data Rights | View here |
| Training | |
| Request support accessing Blackbaud University instructor-led and self-paced training courses. | You can chat with us Tuesday-Friday, 8:30-10:00 AM and 10:30-5:00 PM Eastern Time, or submit a Blackbaud University Support Ticket and we will get back to you within 1 business day. |
| Blackbaud Forms | |
| Phone | 1.866.422.3676 |
| Fax | 1.866.262.9590 |
| Request information about Blackbaud software compatible, pre-printed checks, forms, tickets, and membership cards | forms@blackbaud.com |
| Website feedback | |
| Submit feedback about our website | Take our website survey |
| Review our privacy policy | |
| Blackbaud – Europe | |
|---|---|
| Address | Blackbaud/EVERFI, Workspace Kennington Business Park, Canterbury Court, Studio 1.19 1-3 Brixton Rd, London SW9 6DE |
| Sales | solutions@blackbaud.co.uk 020 3932 1600 (Press 2 for Sales) |
| Web | https://www.blackbaud.co.uk/ |
| Customer Support | |
| Customer Support | Chat Now or Click here to view your existing cases on Case Central |
| Phone | +44 (0) 203 932 1600 (Press 1 for Support)
View all Phone Tree options |
| Check Status of Solutions | Blackbaud Status Page |
| Hours of Operation | Support associates are available Monday through Friday from 9:00 a.m. to 5:30 p.m., excluding holidays |
| Data Rights | View Here |
| Blackbaud – Asia Pacific | |
|---|---|
| Sales (email) | sales@blackbaud.com.au |
| Web | http://www.blackbaud.com.au/ |
| Customer Support | |
| Customer Support | Chat Now or Click here to view your existing cases on Case Central |
| Website and Login Help | Questions about Blackbaud ID, Blackbaud.com log in, Support access or website issues? Chat Now |
| Phone | +61 2 8918 1200, option 1 (Phone Tree) |
| Check Status of Solutions | Blackbaud Status Page |
| Hours of operation | Support associates are available Monday through Friday from 7:00 a.m. to 5:30 p.m. AEDT, excluding holidays
Note: Blackbaud CRM business hours are 8:30 a.m. to 5:30 p.m. AEDT |
| Data Rights | View Here |
| Peer-To-Peer Support | For specific peer-to-peer support, please contact nfp-au@justgiving.com |
| Blackbaud – Canada | |
|---|---|
| Phone and Fax | 1.800.443.9441, Sales |
| 1.843.216.6111, Fax | |
| Sales | Chat Now |
| Customer Support | |
| Customer Support | Chat Now or Click here to view your existing cases on Case Central |
| Phone | Customer Support: 1.800.468.8996, option 1 (Phone Directory) |
| Reeher: 651.313.6000, option 2 | |
| If you are an individual using JustGiving to raise funds, please go to help.justgiving.com/hc/en-us for consumer assistance. | |
| Check Status of Solutions | Blackbaud Status Page |
| Hours of operation | Our Support associates are available Monday through Friday 8:30 a.m. through 6:00 p.m. ET, excluding holidays |
| Data Rights | View here |